Executive Resume

Boise, ID

Micron Technology, Inc.

Sr Manager – Enterprise Applications, Finance

2018–Present

Leads a team of IT professionals enabling the digital transformation of the Finance organization at Micron. Collaborates with CFO staff to define the business driven strategic roadmap – then delivers on the plan.

• Delivered a cloud hosted Standard Cost solution, integrated with the core ERP system, enabling new business insights and decision making capabilities
• On-boarded and implemented the first Robotic Process Automation (RPA) solutions within Enterprise Applications eliminating the need for 300+ hours of manual activity each month.
• Re-energized a demoralized team, improving employee engagement scores by 20% over a 12 month period
• Designed and implemented an off-shore staffing plan, building an in-house team from the ground up resulting in multi-million dollar savings on an annual basis

Boise, ID

TCC

Principal

2016–2018

Provides executive-level expertise on IT and business strategies to corporate and non-profit clients. Sought after subject matter expert (SME) on digital transformation in the media industry, enterprise solutions, and technology best practices. Example engagements include:

• Corporate C-suite advisor on multiple enterprise solution projects covering Work Management, Project Portfolio Management (PPM), Outsourcing, ERP, and other solutions.
• Advisor for media industry clients on topics including the digital transformation of TV, consolidation drivers in the media industry, 3rd Party operations and support services, video over IP conversions and operations, and the role of Nielsen in the industry.
• Assisted with the successful establishment of a non-profit organization with federal 501(c)(3) designation by advising on regulatory and filing requirements.

Burbank, CA

Disney ABC Television Group

Vice President – Next Generation Media Solutions
2013–2016

Promoted to lead strategic planning and execution of digital transformation initiatives improving Disney ABC Television Group business operations. Directed a bi-coastal team of 200+ staff (135 employees) delivering projects covering key business process digitization, workflow automation, and data analytics platform development. Oversaw 24/7/265 operations of critical OTT video and content management infrastructures. Managed a portfolio of 200+ applications, 20+ major projects, and a $29.5 Million combined capital and operating budget.

• Significantly increased the solution delivery success rate and improved business satisfaction by integrating Agile development and Dev/Ops methodologies, user-centric design, and modern development architectures (Cloud) into the organization.
• Reduced the delivery time for cross-platform viewership reporting from days to minutes by leading the design and deployment of a big data analytics platform.
• Enabled the 24/7/365 operation of OTT streaming solutions by developing innovative operational support plans and organizational models.
• Increased solution development throughput and delivery capabilities by restructuring the bi-coastal development teams and integrating a 3rd party service provider to help support daily operations.
• Improved the company’s financial and management reporting by working with the CFO and Corporate Controller to redefine the chart of accounts and G/L within SAP.
• Reduced program scheduling process time by 20% by collaborating with the EVP-Program Scheduling to replace a manual planning process with a fully digital solution.
• Delivered new Salesforce platform capabilities that enabled the Affiliate Relations and Marketing Department to manage network affiliate business relationships better.

New York, NY

Disney ABC Television Group

Executive Director – Next Generation Program Delivery
2011–2013

Volunteered to lead “Project Columbus,” a troubled initiative to build a next-generation broadcast supply chain designed to increase business agility, reduce costs, re-engineering broadcast operations, and modernize supporting system architectures and technologies. Managed a cross-functional team of 150+ people researching, designing and architecting operational processes and technical solutions. Supervised 3rd party providers and negotiated all support contracts. Oversaw a combined $95 Million operational and capital budget.

• Revolutionized operations by transitioning company away from hardware heavy, capital-intensive systems, to flexible, agile solutions supported by cutting-edge software and cloud architectures.

• Reduced media content processing times from days to minutes by automating 80% of the process’ manual monitoring and execution tasks with the use of APIs, micro-services, an integration bus, and a Business Process Management (BPM) platform.
• Ensured the successful integration of new processes and systems into day-to-day operations by leading Proof of Concept projects and other change management initiatives to demonstrate the feasibility of the “impossible” to staff and promote acceptance of operational/system changes.
• Oversaw the opening of two new facilities specifically designed to support newly optimized workflows, including a Video over IP Broadcast Center and a Network Television Maintenance Shop.

New York, NY

Disney ABC Television Group

Executive Director Client Management and Solution Delivery
2010–2011

Managed a 65-person Application Development team supporting key ABC Network business functions, including Sales, Finance, Marketing, Operations, Engineering, and ABC News. Oversaw the redesign of team operating model to reduce costs, better align with business needs, and improve solution delivery.

• Completed a $10 Million multiyear effort to modernize the core television network system by delivering the SintecMedia OnAir system in support of new Traffic, Log, and Billing processes.
• Built business case for, and successfully delivered in 6 months, a Phase II SintecMedia OnAir upgrade that stabilized the new operating environment and added business capabilities sought in the first launch.
• Reduced annual operating expense by $500k during the first six months through the elimination of unwarranted service agreements.
• Promoted the more effective use of technical resources and ensured the continued support of business operations by implementing a new business-technology engagement model.
• Build the team that designed and supported the first Data Warehouse solution for the ABC Television Network.
• Significantly reduced company quality assurance costs by establishing a Disney company-level quality assurance shared service framework, allowing all business units to tap into QA resources at below-market prices.

New York, NY

AIG Consumer Finance Group

Vice President – Global Applications
2007–2010

Recruited to be the first global leader of business solutions for AIG Consumer Finance Group. Developed and executed technology strategy and roadmap to transform the organization from a holding company/portfolio business model into a global operation with common practices and solutions. Managed a 240 member, globally dispersed Application Development Team and a $15 Million budget. Directed technical Merger & Acquisition (M&A) and divestiture activities in support of company strategies. Oversaw vendor management, IT contract negotiations, project management, and compliance with all regulatory and industry control standards (SOX, PCI, PII, etc.).

• Developed global technology strategy and roadmap to support consolidated global operations and revenue growth of $800 Million (to $1 Billion) over five years. Enabled additional $5 Million in annual cost savings by reducing portfolio from 350+ applications to 80. Achieved buy-in for strategy from business leaders across 16 organizations in 10 different countries.
• Completed technical evaluation and integration of 3 M&A targets in first 12 months. Developed a standard playbook for M&A technical analysis and integration to make process repeatable.
• Led 16 technical divestiture efforts over an 18-month period in support of shifting company strategy. Successfully ensured seamless transition and continued operations of all divested entities. Activities included scoping, project management, negotiation of Transition Service Agreements (TSAs), ‘Day One’ readiness, and vendor negotiations.
• Realized $500k in savings during the first 12 months by rationalizing resources, eliminating unnecessary licenses and hardware, and introducing more efficient development processes.
• Reduced risk to business operations by standardizing change management and production change deployment procedures.

Garden City, NY

YesSolutions Inc. (a Bookspan Company)

Director eCommerce Platform
2005–2007

Selected to lead a 25-person team that developed and ran day-to-day operations for an eCommerce Platform supporting 32 branded websites. Partnered with the heads of Sales, Marketing and the eMarketing team to modernize the organization’s web presence, increase business flexibility, and test new go-to-market strategies. Delivered analytics related to consumer website behavior and recommended personalization strategies and engine capabilities based on the data.

• Modernized the eCommerce platform by deploying a new Service Architecture, providing the company with a flexible platform that supported the integration of sister company sites and the launch of new web-based business models.
• Reduced production issues and accelerated issue resolution through the introduction of a services-based architecture, Agile development practices, and improved issue and resolution practices.
• Ensured eCommerce platform PCI and PII compliance by adopting industry standards and remediating issues.

Garden City, NY

YesSolutions Inc. (a Bookspan Company)

Director Strategic Programs
2002–2005

Led the planning and execution of strategic transformation initiatives within the company. Managed cross-functional team of 150+ employees, consultants, and contractors. Oversaw initiative Program Management, executive status reporting, and a $20M capital budget.

• Delivered $10+ Million in annual savings by rationalizing system portfolio, synthesizing 2 IT operating models, and migrating operations from existing data center to a lower cost center with greater capabilities, all with no disruption to regular operations.
• Migrated 8+ Million consumer subscription accounts to a new platform without error and disruption to revenue or customer experience.
• Implemented Portfolio Management Office and investment review board to improve the quality of investment decision making and maximize project ROI.
• Improved quality of project management and delivery by developing SOPs, implementing a Time & Activity Reporting System, creating a Demand Management process, and introducing a Request Prioritization process.
• Modernized IT delivery capabilities with the introduction of Service Oriented Architecture, Enterprise Service Bus, and iterative development practices.
• Appointed by the CIO to conduct the technical review of potential M&A targets and to perform due diligence on business development activities.

Garden City, NY

YesSolutions Inc. (a Bookspan Company)

Director Marketing Systems
2002

Build a technology team of 10 to implement a new SAP ERP system-based marketing solution. Drove the process design and re-engineering effort to ensure alignment between business practices and the underlying technology. Developed and directed organizational change management activities in support of the program.

• Recruited and trained top-shelf SAP talent to join the team, based on an organizational plan developed in conjunction with the VP of Applications and HR.
• Enabled the company to avoid major financial and operational losses by convincing the C-suite to end project based on detailed risk assessments and ROI analysis findings.

Oakbrook, IL

SAP America Inc.

Platinum Consultant
1999–2002

As member of elite professional services team, provided project management, subject matter expertise, and troubleshooting services in support of client SAP implementations. Recognized North American expert for Customer Service, Service Management, and Customer Relationship Management (CRM). Assisted in pre-sales and sale activities and mentored other consultants on best practices.

• Scoped, executed and delivered the first reference implementation of SAP CRM 2.0 in North America. Delivered global pilot launch in 7 months and within 10% of the original time and budget estimates.
• Completed full global roll-out of SAP CRM 2.0 Sales Force Automation and SAP BW for hi-tech company, supporting their objective to achieve global sales pipeline data consistency, improve margins, and standardize processes.
• Drove a strategic development effort between key client and the SAP development center in Germany leading to the build-out of the SAP CRM 3.0 hi-tech industry template for sales force automation.
• Delivered successful implementations at clients across multiple industries, including High Tech, Telecommunications, Chemical, Retail, Heavy Equipment, Automotive, Technology, Consumer Goods, Financial Services, and Professional Services.

Oakbrook, IL

SAP America Inc.

Consultant (SM, SD)
1996–1999

Provided implementation support and subject matter expertise for SAP deployments at selected clients. Assisted with pre-sales and sales activities.

• Directed process re-engineering and design efforts at multiple clients to clarify their requirements and ensure alignment between business objectives and technical deliverables.
• Created new consulting revenue opportunities through networking and word-of-mouth reputation, resulting in a 100+% utilization at higher billable rates.
• Presented at SAPPHIRE and ASUG on the topics of Customer Service and Service Management.