Case Study
Delivering a Digital WorldChallenge
Bringing process & procedures into the digital world.
Due to increased pressures on top-line revenue, a major broadcast network in the US needed to become more efficient in its operations. Staff executed many business processes and tasks manually. Additionally, team members were comfortable with the status quo and reluctant to change how they performed their work. As a result, information flow between departments and business partners remained slow, impeding the company’s efforts to be nimble and reactive to the market.
The manual processes often delayed decision making when the correct report or piece of paper was not present in meetings, and the company put in place layers of management to ensure processes moved forward. The network needed to bring its processes and procedures into the digital world and train its team members to use the new solutions.
Strategy
Improve cross-functional efficiency across the organization.
Step 1
Met with business leaders to discuss the challenges they faced in their operations, their efficiency targets, and how best my team and I could support them
Step 2
Identified opportunities for process improvement, workflow automation, and new tools that would improve work team efficiency and enhance the information exchange between different parts of the business
Step 3
Built consensus on shared objectives and defined the scope of the effort.
Step 4
Scheduled the effort within the existing project portfolio, establishing expectations on the project milestones and schedule.
Step 5
Assembled a project team from across the company and ensured they had a clear understanding of the business objectives and targets. Secured any needed additional resources for the effort, including software/hardware licenses.
Step 6
Established top-level technical architecture and guidelines for the effort – setting the guard rails – to ensure the effort was in line with the broader technology strategy established for the company.
Step 7
Maintained executive oversight of the effort to ensure timely resolution of issues, mitigation of risks, meeting of user community needs, and general progress against the time and budget
Step 8
Celebrated the launch of the solution with the team and users!
Results
Improved Information Flow & Decisionmaking
The digitization of work processes resulted in vast improvements in information flow and effectiveness of employee efforts. In one instance, due to the additional information and analytical tools available within the digital solution, the time and effort involved in business decision-making processes were reduced by 20% and a full month of standard meetings was no longer required.
Get In Touch
Boise, ID
(516) 238-1216
Toddc07@gmail.com